Refund policy

Return & Refund Policy

Last Updated: July 28, 2026

At BrassKesh, customer satisfaction is our priority. We take pride in the quality of our products and want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return process.

1. Return Eligibility

You may request a return within 90 days of the delivery date.

To qualify for a return, your item must:

  • Be unused, unworn, and in the same condition as when you received it.

  • Be returned in its original packaging with all included accessories, documentation, and tags (if applicable).

  • Be accompanied by a valid proof of purchase, such as your order confirmation or order number.

Returns requested after the 90-day return period cannot be accepted.

2. How to Request a Return

To start a return, please email contact@brasskesh.com with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return (optional but helpful)

  • Photos of the item if it is damaged or defective

If your return is approved, we'll provide detailed return instructions and, when applicable, a prepaid return shipping label.

Please note: Returns sent without prior authorization will not be accepted.

3. Return Shipping Costs

If we made a mistake
If you received an incorrect, damaged, or defective item, BrassKesh will cover all return shipping costs and provide either a replacement or a full refund at no additional cost.

If you changed your mind
If you're returning an item because you no longer want it, ordered the wrong item, or selected the wrong size or finish, you are responsible for the return shipping costs.

No Restocking Fees
We never charge restocking fees on eligible returns.

4. Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, or you receive the wrong item, contact us at contact@brasskesh.com within a reasonable time after delivery. Including clear photos of the issue will help us resolve your claim more quickly.

Once verified, we'll arrange a replacement, exchange, or full refund—whichever is most appropriate.

5. Non-Returnable Items

For hygiene, safety, or customization reasons, the following items cannot be returned:

  • Custom-made or personalized products

  • Perishable goods (such as food, flowers, or plants)

  • Personal care and beauty products

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

Sale Items
Unlike many retailers, BrassKesh accepts returns on sale or discounted items, provided they meet all eligibility requirements outlined in this policy.

6. Refund Process

After your returned item has been received and inspected, we'll notify you by email regarding the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 10 business days after approval.

  • Depending on your bank or payment provider, it may take an additional 3–5 business days for the funds to appear in your account.

If you haven't received your refund after 15 business days from approval, please contact us at contact@brasskesh.com.

7. Exchanges

If you'd like to exchange an item for a different size, finish, or variation, please contact us before returning the product. We'll do our best to accommodate your request, subject to product availability.

8. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, we're happy to help.

Email: contact@brasskesh.com

Phone: +1 307-288-3047