Shipping Policy

Last Updated: July 28, 2026

At BrassKesh, we're committed to delivering your order safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver your purchases.

1. Shipping Destinations

We proudly ship to customers worldwide.

Free Shipping: We offer free international shipping on all eligible orders, with no minimum purchase required unless otherwise stated on our website.

2. Order Processing & Delivery Times

Your estimated delivery time consists of two stages:

Total Delivery Time = Processing Time + Transit Time

Order Cut-Off Time

• 5:00 PM GMT (Greenwich Mean Time)

• Monday–Friday

Orders placed after the daily cut-off time will begin processing on the next business day.

Processing Time

• 2–7 business days

Most orders are processed within 2–4 business days, although processing may take up to 7 business days during holidays, sales events, or periods of high order volume.

Estimated Transit Time

• 3–6 business days

Delivery times are estimates and may vary depending on your destination, customs clearance, local courier operations, and seasonal demand.

3. Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.

Tracking information typically becomes available within 24–48 hours after your package has been dispatched.

4. Shipping Address

Please carefully verify your shipping address before completing your purchase.

Once an order has been shipped, we are generally unable to modify the delivery address.

If you notice an error immediately after placing your order, please contact us as soon as possible, and we'll do our best to update it before shipment.

5. P.O. Boxes & Military Addresses

At this time, we do not ship to:

• P.O. Boxes

• APO/FPO/DPO military addresses

A physical residential or business address is required for delivery.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.

These charges, when applicable, are the responsibility of the customer and are not included in the purchase price unless otherwise stated.

7. Shipping Delays

While we work with trusted shipping partners to ensure timely delivery, unexpected delays can occasionally occur due to:

• Customs inspections

• Severe weather conditions

• Public holidays

• Carrier disruptions

• Other events beyond our control

We appreciate your patience in these situations and will gladly assist in tracking your shipment whenever possible.

8. Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us promptly at contact@brasskesh.com.

To help us investigate your claim quickly, please include:

• Your order number

• A description of the issue

• Photos of any damaged items or packaging (if applicable)

We'll work with the shipping carrier to resolve the issue and determine the most appropriate solution.

9. Contact Us

If you have any questions regarding shipping or your order, our support team is happy to assist.

Email: contact@brasskesh.com

Phone: +1 307-288-3047